Shipping & Return Policy

Shipping:

• All orders placed will be fulfilled in the order that they are received.
• All orders placed after 2pm EST will be fulfilled the following business day.
• All orders have a 24 to 48 hour handling time.
• All orders placed on Saturdays, Sundays, or Holidays will be fulfilled the next business day.
• We are not responsible for shipping delays due to inclement weather, or carrier error.
• We are not responsible for the costs incurred for return shipping.
• Orders in the shipping stage cannot be altered or cancelled.
• Orders that remain in an unpaid status for 72 hours or more will be automatically cancelled.

 

 

Returns:

We Maintain a 30 day return policy for damaged or defective products unless otherwise noted.  All returns require a Return Merchandise Authorization # (RMA#).  Please see the RMA# Procedure below to aquire a RMA#.

• Items damaged due to misuse, or abuse are not covered by this return policy.
• Items must be returned in their original packaging with all parts, pieces, manuals, and documentation.
•  Returns on non-defective, opened/used items are subject to a restocking fee of up to 25%.  Items returned unused & unopened in their original packaging are not subject to a restocking fee.
• All returned items will be inspected by our staff who will make the final decision on all warranty/return claims.
• Shipping fees are non-refundable.
• Return Shipping Fees on Defective Merchandise will be refunded unless an exchange is taking place

To Obtain your RMA# please email marketing@swampsniper.com with your Name and Order Number.